Soft skills are critical across nearly all organizations- team behaviors,  management skills, communication capabilities, group problem solving, group decision making, personal effectiveness, emotional judgment, outlooks,  response and use of power,  conflict resolution and on and on.  With the increase in generational issues, diversity of cultures in organizations and pace of change, soft skills will increasingly get more important.

Organizations spend billions overall in training programs - some with good returns and others with little or none.