Process Optimization Editor's blog

Creating Capability: 

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The Gallup organization recently did a study that concluded that disengaged (i.e. unenthusiastic, unmotivated etc..) employees cost, on average, an additional 33% of the money spent on salaries.  That is,  if you’re a small business with a $1 million dollar payroll, you are incurring a $300,000+ cost burden if you do not have highly engaged employees.

How do you get there?

First of all, you have to have an understanding of what engagement is and how you measure it? Engagement is a condition in the culture of an organization by which your employees ..

Creating Capability: 

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Our personal lives consist of numerous processes - some of which we are not conscious and some that we are.  A number of these are critical to our well being and on the hand, a considerable number are inconsequential. In organizations, especially in managerial or knowledge worker settings, processes are the keys to success. Processes are the sequences of activities and decisions/choices that we participate in to achieve goals which include inputs (often costly) that are transformed into outputs and outcomes. The quality and effectiveness of the key processes within our organizations are directly related  to the results we achieve.

Creating Capability: 

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Engaging in an effort to improve a key processes or an overall effort is typically  a significant undertaking that  is long term in nature and often conflicts with the daily "fire fighting" that many organizations are engaged in.   When you choose to reduce costs and/or improve capabilities by addressing how you do things (process-focus), what is the investment?    Like other business investments, the costs center around the time of your people for which you are paying for, the outside investment and of course the relevant opportunity costs for both.

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