Why People-Process Improvement?

Submitted by admin on Wed, 07/02/2008 - 08:58
Why focus on your processes?
 
 Most Common Reasons To Do:
  • Speed or cost reductions demanded by customers
  • Some form of chaos
  • Customer unhappiness
  • Cost
  • Errors
  • Past disaster
  • Want to get better
  • Late deliveries/lead times too long
  • Survival
  • Dictated by others to save money, improve lead times, improve customer satisfaction -

                          Corporate boss, owner, large customer...

The Costs
  • Time of all your people
    • Everyone needs to be involved.
    • Learning
    • Mapping
    • Problem solving
      • Waste removal
      • Barrier reduction
      • Innovating
  • Typically some outside assistance for planning, facilitation,
  • Minor expenses for tools…
 
The Typical Benefits
  • Improved responsiveness to both customers and change
  • Dramatic cost reductions over time
  • Enables growth opportunities
  • Competitive advantage
  • New capabilities
  • Freed-up resources
  • Less mistakes
  • More predictability
  • Quicker recognition and addressing of problems